Quiz for Your Customer Service

Use this quiz to check how good your customer service is:

  1. How quickly do you answer customer emails and calls?
  2. Do you know your customers’ habits? If not, take time to gather these facts.
  3. Do you treat purchases, returns, and complaints always the same way? While returns create goodwill and will pay off in long-term, treat complaints as a free source of information on how to improve your service.
  4. Do you honor all guarantees? Ask no questions, even if not all conditions are met.
  5. Does your service team know everything about the products and services you sell? Deep knowledge is essential to provide excellent customer service.

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