Training employees to do multiple jobs may have uncovered potential:
- It increases the value of each employee.
- People can fill in for each other.
- Employees appear to be good at something else and it’s a good way to discover hidden talents.
- They understand better how the company works as a whole.
Be aware of pitfalls since not everyone can be cross-trained. Moreover, people get overwhelmed and may feel not recognized enough for the job they do.
Consider getting rid of job titles as Bloomberg LP did. They proclaim to “work on purpose” which goes beyond the employees’ titles whereas everyone plays a unique role.